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Astec, Inc.

International Parts Specialist

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Posted On: Thursday, 24th January 2019
Department: Parts
Shift: 1st Shift
Job Type:
Full Time
Duration:
Travel: 1-3 Weeks a year of International Travel

Job Description:

  • Prepare and enter parts quotes into Astec system.
  • Prepare and enter parts orders into Astec system.
  • Responsible for getting freight quotes for international shipments and coordinating the shipping process from sales order entry through and including delivery door to door. This includes moving shipments by air, truck (LTL, full load and “hot shot”) and ocean directly with the carriers and/or via Freight Forwarders.
  • Responsible for creating/collecting all international shipping documentation and setting up inspections as needed.
  • Follow up with customers on all orders shipped (provide tracking details, air waybill details, onboard bill of lading etc.)
  • Answer customer calls and help determine customer requirements.
  • Identify correct part for customer when required working from Engineering drawings or other resources.
  • Pull drawings for fabricated parts and mark drawings for shop; work with shop to expedite the order.
  • Work with customer to resolve problems, i.e., wrong part, delays, credits and warranties.
  • Handle/setup international returns of parts
  • Assist with receivable collection on past due accounts
  • Subject to call at any time to come to plant and help with customer requirements, whether on call or not.
  • Travel a week at a time, one to three times a year to call on customers (could be international travel).
  • Attend customer service school lunches, dinners, and other functions as necessary (may be extended work hours)
  • Take customers on plant tours as required.
  • Assist customers in English and Spanish
  • Performs other duties as assigned.

Preferred Skills:

  • Must be able to speak and write in Spanish fluently.
  • Possess mechanical aptitude a plus.
  • Prefer some knowledge of asphalt equipment.
  • Some experience in mechanical or machinery related industry preferred.
  • Prefer ability to read mechanical/electrical drawings.
  • Good communication skills, ability to handle and resolve customer complaints required.
  • Ability to handle multiple tasks at the same time under pressure required.
  • Basic computer skills to include MS Word, Excel, and Windows preferred.
  • Prefer three to five years of experience in sales and/or fast pace customer service environment
  • Must be able to work satisfactorily as a team member.
  • Must be able to meet regular attendance requirements.
  • Ability to travel internationally as required. (1-3 weeks a year)

 

Company Profile

Astec, Inc., a member of the Astec Industries, Inc. family of companies, is the world leader in both hot and warm mix asphalt equipment technology, support, and training. Astec, Inc. is the only manufacturer in the world to offer a complete line of portable, relocatable, and stationary asphalt plant equipment as well as soil remediation equipment and wood pellet plants. Astec, Inc. produces equipment under the Astec and Dillman brands.

Our core values are:

  • Continuous devotion to meeting the needs of our customers;
  • Honesty and integrity in all aspects of business;
  • Respect for all individuals;
  • Preserving entrepreneurial spirit, innovation, and focus through decentralization; and
  • Profit, growth and safety as means to ensure the success of the company.

Our company's core purpose is to improve the quality of life for people all over the world by building equipment to improve the world’s infrastructure.

We invite you to learn more about Astec, Inc. and what we have to offer to prospective associates.

Astec, Inc. is a Drug Free Workplace, Affirmative Action and Equal Opportunity Employer

Company Benefits

Astec, Inc. offers a comprehensive and competitive benefits package as part of its commitment to associates. Benefit highlights include:

  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Short-Term Disability Insurance
  • Long-Term Disability Insurance
  • 401(k) Plan (including company match)
  • Opportunities for advancement through job posting
  • Paid Days Off
  • Paid Holidays
  • Educational Assistance
  • Payroll Direct Deposit Option
  • TN Valley Credit Union Membership Option
  • Active company safety program
  • Friendly work environment

Please Note: Resumes and applications are not accepted online unless an open position is listed.